Help

    Billing Issues
    • Question: How do I contact Customer Service?
    • Answer: For assistance regarding your Icon membership, please contact Customer Service:

      * EMAIL: orderhelp@fanfire.com
      * PHONE: 1 800-767-7160 US // +1-916-414-2921 International

      If your inquiry is related to a recent ticket purchase, you must contact the ticketing agency from where you made your purchase. Icon does not have any information related to specific customer ticket transactions.
    • Question: Is it safe to use my credit card?
    • Answer: Yes. To safeguard your credit card information, we use SSL (Secure Socket Layers), the most advanced online security system available for processing online credit card transactions. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by a third party. As a result, your credit card number is safer when you order online through SSL than when you make a credit card purchase in a restaurant or at a physical store location.
    • Community
    • Question: What are Blogs?
    • Answer: A blog is basically a journal that is available on the web. The activity of updating a blog is "blogging" and someone who keeps a blog is a "blogger." Blogs are typically updated daily using software that allows people with little or no technical background to update and maintain the blog. Postings on a blog are almost always arranged in chronological order with the most recent additions featured most prominently. The Blogs here on Madonna.com are a place where members of Madonna.com can share their images and journals with fellow members and the rest of the Internet world.
    • Question: How can I access the Blog feature?
    • Answer: The Blog feature is located as a menu tab within the "Community" section. You must be a registered user of Madonna.com in order to participate in the Icon Community. Register now to connect with other community members.
    • Question: Do I need to be a member of Madonna.com to create my own blog?
    • Answer: Yes. You will need to register an account with Madonna.com, and establish your profile in the Icon Social Community area in order to begin and maintain your blog. Click here to create an account.
    • Question: How do I report an error with the Blog tool?
    • Answer: If you experience a user issue with the Blog feature, please notify our support team. In order to review your issue effectively, please include the following detail to help our engineers:

      *your display name, username, email address
      *what were you doing?
      *what date & time did the error occur?
      *what section were you navigating in?
      *what system are you running (MAC/PC)?
      *what operating system are you running (OS X 10.x, Windows Vista, etc.)
      *what browser & version are you running?

      Click here to email the Icon Community support team.
    • Contact Details
    • Question: Can I have Madonna's email address?
    • Answer: All correspondence with Madonna, whether from the staff members, artists, friends, acquaintances or fans, are handled through her personal assistants due to the volume of mail she receives. Madonna would not be able to carry on with her life if she tried to sort through and respond to every message she receive. Madonna does want to hear from you. The MessageBoard section is dedicated to interaction, so if you want her to see something, head over there and post for all to see. We cannot guarantee you'll get a response, but your message will get read.
    • Question: How do I contact the Madonna.com Staff?
    • Answer: If you have a technical issue or a question about the site, please submit your inquiry to Customer Service and it will be routed to the proper department: orderhelp@fanfire.com
    • Question: How do I contact Johann?
    • Answer: You can contact Johann by clicking here.
    • Email Help
    • Question: How do I set up my email for Outlook Express?
    • Answer: Windows - Configuring Outlook Express 5 - 6 for SMTP Authentication

      * Open Outlook Express.
      * From the Tools menu, select Accounts.
      * Select the Mail tab.
      * Select your Madonna.com e-mail account, and then click Properties.
      * Select the Servers tab.
      * Make sure the following info is entered in the respective fields:

         - Incoming mail server- pop3.madonna.com
         - Outgoing mail server- smtp.madonna.com
         - Account = username@madonna.com
         - Password = enter your account's password

      *Select the 'My server requires authentication' check box.
      *Select Settings.
      *Select the 'Log on using' checkbox and re-enter your email address and password. Click OK.
      *Click OK in the Properties window.
      *Click Close in the Internet Accounts window.
    • Question: How do I log in to my IconMadonna.com email?
    • Answer: For current subscribers to the IconMadonna.com email service, please click here for instructions to access your Webmail account.
    • Icon Social Questions
    • Question: How do I report abuse or objectionable content?
    • Answer: We encourage all users who find abusive content to report it by sending an email to abuse@iconmadonna.com. Please include a detailed report along with the link to the content or other detailed information. We will investigate all reports and make a determination as to whether or not the content should stay up. All abuse reports are confidential.
    • Question: What file formats can I use when posting profile pictures?
    • Answer: You can only use JPEG and GIF files.
    • Question: What is the Privacy setting used for?
    • Answer: The Privacy setting determines who within the Icon Community can view your profile. By default, your Privacy is set to "Only my friends" so that only people you know may view your profile. You may set your Privacy setting to "Everyone" so that your profile may be viewed by all users. Simply navigate to: My Home / Edit My Profile / click the "Privacy" tab / select the "Everyone" option | click "update profile"to confirm your change.
    • Question: I accidentally deleted a message. Can I get it back?
    • Answer: There is no way to recover messages that have been deleted. Sorry.
    • Question: How can I forward a message?
    • Answer: We do not currently have message forwarding available.
    • Question: How do I report a user issue regarding the Icon Social feature?
    • Answer: If you experience a user issue with the Blog feature, please notify our support team. In order to review your issue effectively, please include the following detail to help our engineers:

      *your display name, username, email address
      *what were you doing?
      *what date & time did the error occur?
      *what section were you navigating in?
      *what system are you running (MAC/PC)?
      *what operating system are you running (OS X 10.x, Windows Vista, etc.)
      *what browser & version are you running?

      Click here to email the Icon Community support team.
    • Meet and Greet questions
    • Question: How many meet and greet passes are available for each show?
    • Answer: For non-headling shows we have 10 passes. This amount is subject to change based on scheduling and availability. Winners will receive one meet and greet pass.
    • Question: If I win a meet and greet, can I get an autograph?
    • Answer: If time allows the band would be happy to sign an item for you.
    • Question: If I win a meet and greet, can I bring a camera?
    • Answer: Yes. However in some rare cases there may be restrictions on cameras. If this is the case we will let the winners know before the show.
    • Question: How many times can I enter the meet and greet contest?
    • Answer: Each Gold member can enter the meet and greet contest only ONE time so please select your show wisely. In some cases, if another leg of the tour is announced you will be able to enter again for another meet and greet chance.
    • Question: I was automatically entered into the meet and greet contest when I bought my presale tickets. Do I need to enter again with the new system?
    • Answer: No. If you participated in a presale where you were automatically entered into the meet and greet contest you do not need to fill out the form again. You should have received a confirmation notice letting you know that your name was submitted to the contest. Please note: The automatic entry into the contest was for members who bought presale tickets for the shows within the 9/27 - 11/02 date ranges. For the remaining shows that start on 11/03, all members will need to fill out the meet and greet form regardless if they bought presale tickets or not.
    • Question: How many meet and greet passes do the winners get?
    • Answer: Due to space limitations we can only provide ONE meet and greet pass per winner.
    • Question: When will the meet and greet winners be notified?
    • Answer: Winners will be notified approximately 5-7 days before the show. The cut off for accepted entries is one week before the event.
    • Question: I'm unsure if my meet and greet submission went through, is there a way to check?
    • Answer: Yes. If you would like to double check to see if your entry was submitted, log into the meet and greet form again and fill out your entry. Once you summit the data you will receive the following message if you already entered the contest: "Sorry USERNAME, but you have already entered this contest. Entrants are allowed only one submission. Thank you for participating." Otherwise you will receive a message saying: "Congratulations! Your entry has been successfully submitted." Which means that you have processed your meet and greet successfully at that time.
    • Question: If I win a meet and greet, does it include tickets to the show?
    • Answer: If you win a meet and greet, please note that it DOES NOT include concert tickets. You must have a ticket to participate. Without a ticket you won't be able to get into the venue to attend the Meet and Greet. You may not sell or trade any tickets or passes bought or won or otherwise acquired through a fan club presale, contest or sweepstake.
    • Question: How are winners notified if they won meet and greet passes?
    • Answer: In most cases we will call each winner and later send the winners an email that will include the meet and greet details for each show. Please note that we will be sending these confirmation emails from the following email address: contests@littlebigtown.com It's recommended that you add this address to your email contact list! We know that sometimes emails from unknown addresses go to spam folders - we want to make sure that our emails to you don't go into the trash! If you add this email address to your 'safe senders' list, or your own contact list, then the emails from this address should go into your INBOX and not into your JUNK or SPAM folders. Good luck!
    • Question: How do I know if I successfully entered the meet and greet contest?
    • Answer: Once the entry form is submitted, you will see a Success Message on the screen that reads "Congratulations! Your entry has been successfully submitted." If your entry is NOT successfully submitted, the message will be "Oops. Sorry, you're membership level does not allow entry into this contest."
    • Question: If I win a meet and greet, how does it work?
    • Answer: If you are selected as a winner here is what to expect: We will first call or email you letting you know that you are a winner. Once confirmed, we will send you an email with specific instructions on how how to pick up your meet and greet pass. The venue box office will have the details on when and where the meet and greet will take place. It usually takes place before the show.
    • Membership Issues
    • Question: Does my Membership Automatically renew?
    • Answer: As of July 9, 2009, we no longer support automatic membership renewals.
    • Question: How do I renew my membership?
    • Answer: When members log in to the site, they will receive an on-screen message, during the last 30 days of their membership, that their subscription is expiring. This information will include links to renew. In addition, we will send a renewal notice email to expiring Icon members.
    • Question: How do I cancel my Annual Membership that was just automatically renewed?
    • Answer: If you are inquiring about a recent charge on your credit card, it's more than likely that your account has been automatically renewed for another year. If your account was just renewed within the last 60 days and you would like to cancel for a full refund, please contact customer service:

      * EMAIL: orderhelp@fanfire.com
      * PHONE: 1 800-767-7160 US // +1-916-414-2921 International

      Please note that auto-renewals no longer will be in effect as of July 9, 2009. Moving forward, members will be notified to renew when they log in within 30 days of expiration, and via an email notification from ICON.
    • Question: I'm an an existing paid member from the previous ICON site, how do I access the new ICON site?
    • Answer: Madonna.com launched a system update on July 9, 2009. Active Icon members as of this date were transferred to the new system, and existing login usernames and passwords remain in effect. At re-launch, we sent an email to active members about the new update, along with log in instructions. Each member will be asked to update their user account with current contact information, in the event any details have changed.

      If you were registered with a "Virtual Membership," you must register for a new account because you were not assigned a username on the old system. You may create a free account, with limited privleges, or join Icon Madonna for full access and benefits.

      If you are a registered user experiencing any difficulties logging into the site, please contact customer service:

      * EMAIL: orderhelp@fanfire.com
      * PHONE: 1 800-767-7160 US // +1-916-414-2921 International
    • Question: How do I upgrade my account?
    • Answer: If you are registered with a free Icon account, simply log in then click the "UPGRADE" button at the top of the screen. The link will guide you to complete your account profile and complete the payment transaction process.

      PLEASE NOTE: If you are an ICON Platinum member, you currently have full access privileges to Madonna.com.
    • Messageboards
    • Question: What Guidelines do I need to obide by when using the Madonna.com Message Boards?
    • Answer: Madonna, along with the staff of Madonna.com kindly ask that you review and abide by the following guidelines required of all members and guests of Madonna.com.

      1. The site exists for the purpose of providing a safe place for people from all walks of life to gather for sharing information, encouragement and discussion. The spirit of this community should unmistakably reflect the love and grace represented through the music and the message represented on Madonna.com. The site maintains the right to make sure message board and chat room activity is in keeping with that spirit. We have a great responsibility to extend acceptance and respect to EVERYONE who logs on to Madonna.com.

      2. Discussion in all forms is welcome as long as it is presented in an objective and fair manner. Name-calling or attempts to degrade or tear down individuals will not be tolerated. Negative opinions may be expressed but should never degrade individuals. Criticism of a person instead of their art, opinions or actions is not considered acceptable use of public forums within Madonna.com. Constructive criticism of art (music, writing, etc.) is welcome and encouraged, but judgments or assertions about a person's heart, motives, or spirituality will not be tolerated.

      3. The following topics will not be discussed and posts or topics will be deleted if they contain these topics as soon as possible:

      * Rumor, gossip or innuendos
      * Political or doctrinal soapboxes
      * Personal attacks on the artists, staff or members of Madonna.com

      4. Topic Closing - Madonna.com may close a thread in the following circumstances:

      * Bashing or degrading conversations: when a topic becomes mean-spirited or a discussion loses all objectivity and dissolves into hurling insults or making personal attacks.

      * 2-Way Conversations: when it obvious that only two people are involved in a conversation. Good rule of thumb: if it is something that could easily be taken to PM or email and not missed by other readers, then it's a 2-way conversation.

      * When the items mentioned #3 are present.

      5. Post Editing: Madonna.com reserves the right to edit and/or remove posts that meet the criteria outlined above.

      6. Member Banning: It is not the desire of Madonna.com to ban anyone from the use of these forums, however, certain behavior that is inappropriate cannot be accepted to create the supportive community that was intended when this site was first conceived. Madonna.com will in most circumstances provide a warning before discontinuing access or banning members from publicly accessed areas of the site.
    • Question: Am I able to change my Display Name on the forums?
    • Answer: No. When you registered for an Icon account, you were asked to establish a Display Name, for the purpose of identifying yourself in the Icon Community area. This Display Name is permanent and cannot be changed.
    • Question: How do I edit my profile?
    • Answer: After you log on to the site, click the "COMMUNITY" link. To modify your Community profile, navigate to: My Home / Edit My Profile. Make any necessary edits, then click the "update profile" button to confirm your changes.
    • New Member Issues
    • Question: How much is a membership?
    • Answer: To learn more about the membership fees for Madonna.com, please visit the following link for details: SIGN UP!
    • Question: When will I receive my membeship kit?
    • Answer: You will receive your membership kit within your membership year. Unfortunately, we don't have an exact date.
    • Question: I am under 13, am I allowed to join the site?
    • Answer: Yes. However we have to follow some important online rules when we collect information from young people under the age of 13. If you have your parents' or guardians' permission then we would suggest that you have them sign you up with their age and billing information. This way the site will allow you to create your account.
    • Question: Do I need to become a member to use the messageboards?
    • Answer: Yes. At the moment the messageboards are open for members only.
    • Question: Why do I have to pay a membership fee when so much Internet content is free?
    • Answer: The Internet is full of free content, and much of the information on Madonna.com is free as well, such as schedules, certain news stories or press releases, artist information, etc. Madonna.com's annual membership fee is not a charge for a 'website' but rather a subscription for an 'online fan club' which offers interviews, behind-the-scenes videos and stories, live chats with the guys, webcasts, and countless other unique privileges. Fees help cover the cost of production, design, staffing, technology and other resources needed to bring the content to you through the Internet. Thousands of fans have found membership to be an experience worth their investment; but just like any product or service, membership is a choice you can make to enhance your experience as a fan or you can decide only to access the free content with no financial obligation. The choice is yours. Whatever you decide, we welcome you to Madonna.com!
    • Question: How do I join Madonna.com ?
    • Answer: To learn more about joining Madonna.com and about membership fees, please visit the JOIN page.
    • Question: I can't remember my username/password
    • Answer: If you forget your username and/or password, you may follow the steps to reset your password. If you are unsure of what email address you have registered for your account, we strongly urge you to contact customer service, and a representative can assist with providing you the information:

      * EMAIL: orderhelp@fanfire.com
      * PHONE: 1 800-767-7160 US // +1-916-414-2921 International
    • Question: What are the terms of my membership?
    • Answer: Please click here to learn more about the terms of your membership.
    • Question: Can I pay for my membership with a check or money order?
    • Answer: At this time, Madonna.com is accepting only credit card payments for membership dues. For more information about membership costs and benefits, please visit the following link: SIGN UP!
    • Question: How can I sign up for the official Madonna.com mailing list?
    • Answer: Stay up-to-date with Madonna and the ICON community by subscribing to the Madonna.com newsletter. CLICK HERE to sign up!
    • Question: Are membership fees charged monthy or yearly?
    • Answer: The membership fees for the fun club are charged to your account only
      ONE time per year. Not monthly.
    • RSS and JSS Feeds
    • Question: What is and RSS feed and how do I use it?
    • Answer: The acronym RSS stands for Really Simple Syndication or Rich Site Summary. An RSS feed, also known as a news feed, is a syndicated news feed in an XML format that you can subscribe to. To use RSS, you will need a special RSS news reader that will allow you to collect and display RSS content. RSS news readers allow you to view the service you select all together in the same place and, by automatically retrieving updates, stay current with new content soon after it is published. There are many different news readers available, many are free. Most news readers are applications that you download and install. Some others are web-based service you sign-up for that work inside your browser. Visit the link below for a list of various news reader applications: RSS News Readers After setting up your news reader, you will be ready to use RSS. To subscribe to Madonna.com RSS, just look for the appropriate XML code. The RSS feed will display a tiny blue box or button labeled "XML". Click the button and your Web browser typically goes to a page of cryptic code. Just copy the Web "address" or URL of that page and plug it into your feed reader. The software will then automatically retrieve and display that site's latest information
    • Question: How to Include a Madonna.com news JSS Feed in your Existing Blog?
    • Answer: We've made it easy to automatically pull the headlines from Madonna.com and display them within your own blog or site. Here's how: 1. Visit http://www.Madonna.com/news/ 2. Click the "JSS" link in the lower right corner of the screen. 3. You will be provided with a short snippet of code. Paste this code into your blog's sidebar (or other area) and style it with CSS, if desired. Every time someone views your blog or site, Madonna.com latest news content will now automatically appear wherever it was placed.
    • Question: What is Digg and del.icio.us?
    • Answer: Digg and del.icio.us are social bookmarking sites. By registering with these services, you can store news bookmarks and share them with other Internet users who share your similar interests. This is just another way to help share Madonna.com related news and to help expand your Internet horizons when it comes to news and information. If you would like to participate and share Madonna.com news, please visit the following links to learn more about Digg and del.icio.us. http://www.digg.com/about http://del.icio.us/about
    • Technical Questions
    • Question: Do I have to pay to download RealPlayer?
    • Answer: No, you can download the FREE version by visiting: www.real.com If you have accidentally downloaded a subscription version of RealPlayer please contact Real directly at: http://service.real.com/realplayer/
    • Question: Is Madonna.com compatible with WebTV?
    • Answer: Unfortunately, the Madonna.com site will not work with WebTV browsers.
    • Ticket Pre-sales
    • Question: After I place my order, when will I receive my tickets?
    • Answer: You will receive your tickets 4-6 weeks before the date of the show. Please contact the ticket agent for the specifics of your ticket order fulfillment.
    • Question: What does 'Local Time' mean?
    • Answer: For example, if we say "presales start at 10AM Local Time", this means that the presale will begin at the represented time in the local time zone where the venue is located. For example: If there is a presale in New York, it will happen at 10AM Eastern Time, and if there is a presale in California, that presale will start at 10AM Pacific Time.
    • Question: Do we provide Handicap seating?
    • Answer: Handicap seating in some cases is available at special request through the ticket agent based on availability.
    • Question: What seating areas do you offer Madonna.com members?
    • Answer: We strive to offer a broad cross-section of available seating to best accommodate all interested fans. Tickets are offered on a first come, first serve basis.
    • Question: Can I order my presale tickets over the phone?
    • Answer: Unfortunately we cannot process presale ticket orders over the phone. The only way for Madonna.com members to order tickets at this time is through our online system.
    • Question: I'm still waiting to receive my tickets, who do I contact?
    • Answer: Tickets are processed mainly trough Ticketmaster (in some cases another ticket agent is used for certain venues). After you placed your order you received a confirmation. Please contact the ticket agent directly for support with your ticket order. If possible, please have your ticket order confirmation number ready.
    • Question: How can I review my Pre-Sale ticket links?
    • Answer: If you need to reference the presale link, please visit your "My Tickets" area to review the detials: MY TICKETS
    • Question: What does "Allotment Gone" mean on the Tour page?
    • Answer: We receive a limited amount of pre-sale codes for each venue. If we have no more codes for a particular show date, then we put up the "Allotment Gone" notice. If the tour date displays the "Get Tickets" link, then we still have pre-sale codes left, accessible by active members of Icon.
    • Question: How To Use The Madonna.com Ticket Pre-Sale System
    • Answer: To take advantage of the current Madonna.com Ticket Pre-sale, please follow these quick steps: (1) Visit the following link: https://tickets.Madonna.com (2) Find the show you want to go to and look under the column called 'Fan Club Tickets'. (3) If you see 'GET TICKETS' then there are still pre-sale tickets/passcodes for that event. Otherwise, it will state "ALLOTMENT GONE" which means there are no more presale tickets available. (4) After you click 'GET TICKETS', you will be shown a page confirming the show you chose and you must read and agree to the terms of the Pre-Sale System on Madonna.com. (5) After you click the check box to agree to these terms, you can continue to the next step. (6) If you are already logged in to Madonna.com, just click continue. Otherwise, you will see a login form so enter your username and password here, then click continue. (7) The next page again confirms your selection. If it is correct and you want to obtain the Madonna.com presale link for this event, click continue. (8) The next page provides you with the special presale link to a ticketing agent where you will go to actually order the tickets. This page also provides many details about the pre-sale so review it carefully. You will also receive a confirmation email with the same details. (9) The ticket agent will send you an order confirmation email after you successfully order your tickets. =-=-=-=-=-=-=-=-=-=-= IMPORTANT NOTES: =-=-=-=-=-=-=-=-=-=-= :::: LEGACY PRESALES :::: If you have paid Legacy ICON Platinum Membership in good standing that we migrated over from the old fan club, you are now considered a "Legacy" member and will be able to participate in the special "Legacy" presale window. Please visit the following link to review the specific times of when the Legacy presales will begin: www.madonna.com/tickets If you would like to check your membership status to see if you are considered a Legacy ICON Platinum Member, please click here to visit your MY ACCOUNT details to check your current offer status. Please note, because of the different ticketing agents in various markets and countries we cannot guarantee we will be able to provide early access windows for all shows. :::: NOTE ABOUT ICON MEMBERSHIPS AND TICKET ACCESS :::: The cut off to join Icon and receive access to ticket presales was May 1, 2008. Only those Icon Fan Club members who signed up for Platinum Icon membership before May 1, 2008, and whose account is currently in good standing will have access to fan club ticket presales. If you joined the Icon site as a Platinum member after May 1, 2008 you will NOT have access to ticket presales. :::: PRESALE TICKET LIMITS :::: Eligible Platinum Icon members are provided one passcode per show and can purchase up to 4 tickets for each show. Passcodes work for the presale in which you picked up the code. All fan club presales, unless otherwise noted will start at 10AM LOCAL TIME in each market for legacy Icon members and at noon LOCAL TIME in each market for newer members. :::: A NOTE ABOUT SEATING CHARTS :::: We understand the frustration with not having the exact seating chart to review when you are purchasing tickets for Madonna's Sticky & Sweet tour. Like all previous Madonna tours, the Sticky & Sweet tour will be a visual delight for all her fans. And while the exact staging and performance elements of the Sticky & Sweet tour are strategically under wraps until the tour opens, fans should be assured that the tour promoters have worked very closely with the design team to ensure that all seats on sale will offer the best possible sight lines. And the ticket allotments during the Icon presales have been chosen to provide members with the best possible locations and sight lines as well. In the coming weeks, Icon members will also have a chance to enter exclusive contests and win front row concert tickets. Stay tuned for more details. As soon as seating charts are available they will be posted on the Madonna.com tickets page. :::: CREATE YOUR TICKETMASTER ACCOUNT :::: Many of the Madonna.com member presales are facilitated by Ticketmaster. We highly recommend you create your Ticketmaster account, and sign in to it, before the tickets go on sale. This is to ensure that you will not find out at the last minute that you've forgotten your Ticketmaster password or need to set up a new account while you are trying to check out your order. Please note: this Ticketmaster account is separate from your Madonna.com account and there is no charge to register. If you don't already have an account with Ticketmaster or if you have forgotten your password, please visit the following link: https://www.ticketmaster.com/member
    • Question: Can I change/edit my ticket order after I place it?
    • Answer: No. Please be sure to carefully review your order before you submit it. We cannot change or upgrade any part of your order once it's placed.
    • Question: If I buy more than one ticket will they be together?
    • Answer: Yes. If you buy your tickets in the same trasaction then your tickets will be together.
    • Question: When will I know my exact seat locations?:
    • Answer: In some cases you will not know your exact seat locations until your tickets arrive in the mail. However, If you bought your tickets through TicketMaster or MusicToday, then you will know your seat locations before you buy them.
    • Question: Who do I contact about the fulfillment of my pre-sale tickets?
    • Answer: If you bought tickets through the Madonna.com presale and have an question about your tickets, Please contact the ticketing agent's customer service department for details. You can find contact information on the order confirmation email.
    • Question: Are there any refunds for tickets?
    • Answer: Once you place your order for tickets there are absolutely no refunds.
    • Question: Where are the pre-sale tickets located?
    • Answer: We have a certain amount of tickets on hold for our members in each venue. The individual concert promoters have made an effort to select quality seats and all tickets available have been specially allocated to Madonna.com. However, we cannot guarantee the quality or location of these tickets.
    • Question: Can you explain how ticket presales will work for LEGACY members?
    • Answer: If you have a paid Legacy ICON Platinum Membership in good standing that we migrated over from the old fan club,or you recently renewed your membership, you are now considered a "Legacy" member and will be able to participate in the special "Legacy" presale window.

      Please visit the following link to review the specific times of when the Legacy presales will begin: www.madonna.com/tickets

      If you would like to check your membership status to see if you are considered a Legacy ICON Platinum Member, please click here to visit your MY ACCOUNT details and check your current offer status (you must be logged in to access your profile page).

      Because of the different ticketing agents in various markets and countries, we cannot guarantee that we will be able to provide early access windows for all shows.

ALERT

How to access the member's only presales?

Please visit the following link to review our presale instructions.

PRESALE INSTRUCTIONS CLICK HERE

 

How do LEGACY presales work?

If you have paid Legacy ICON Platinum Membership in good standing that we migrated over from the old fan club, or renewed your membership you are now considered a "Legacy" member and will be able to participate in the special "Legacy" presale window.

 

Please visit the following link to review the specific times of when the Legacy presales will begin:

 

www.madonna.com/tickets

 

If you would like to check your membership status to see if you are considered a Legacy ICON Platinum Member, please click here to visit your MY ACCOUNT details to check your current offer status.

 

Please note, because of the different ticketing agents in various markets and countries we cannot guarantee we will be able to provide early access windows for all shows.